FAQ Page

Step 1. Goto https://manage.mynic.my/
Step 2. Click here Login button on below (MYNIC Domain Management System)
Step 3. Login as Billing/Administrative Handle
Step 4. Search for Domain and Tick to Modify
Step 5. Goto drop-down box to Appoint New Invoicing Party
Step 6. Our Partner Code is: R050 [Invoicing Party]

[R050} : First Online (M) Sdn Bhd
No 17, Jalan Dedap 4, Taman Johor Jaya,
81100 Johor Bahru,Johor,Malaysia
domreg@firstonline.com.my
(Tel) 607-3530011(Fax) 607-3550011

If you need any further technical assistance, please contact us at Via WhatsApps.

You are not alow reset your domain name username. The username only will be assigned upon new registration.

To reset your password, you need to input your username.
If you lost your username, follow the following step:
Step 1: Goto https://www.mynic.my/en/
Step 2: Click Login button on the top
Step 3: Click Forget Username
Step 4: Enter your Handle Code
(You can check your Handle Code from WHOIS : http://whois.mynic.my/)
Step 5: Check your e-mail
(MYNIC will send an e-mail of Handle and the Username)

Now Procreed with reset your Password.
First , Follow Step 1 - 2 and click Forget Password.
Second, enter the Handle Code and your Username.
MYNIC will send a new e-mail with a new password.

If you need any further technical assistance, please contact us at Via WhatsApps.

DNS (Domain Name System) is a system that translates a domain name from letters (www.domain.com) into a numerical IP address (202.71.101.78). Each time you register a domain name you must specify your DNS information. If you register a domain name through us, you can use DNS information free of charge! This is known in the industry as "parking" a domain- parking is free using our servers. You can also change the DNS information at any time, also free of charge, but be aware, your new DNS host may charge you a parking fee.

Typically, the DNS changes will be completed within 24 to 72 hours. This is standard Internet propagation time. The central registry databases update automatically, upon your submission of new information.

The following steps needed in order to transfer .com.my, .net.my, .org.my, .my, .edu.my or .gov.my to First Online:

a) login to your domain control panel at https://web.domainregistry.my/Mynic-ViewController-context-root/faces/PB/UserLogin.jsp
b) Change your domain Invoicing Party to First Online (M) Sdn Bhd (R050)
c) make your order from First Online webisite http://www.firstonline.net/eweb/domaintransfer.php
If you facing any problem while processing the transfer and need help you may submit support ticket at http://www.firstonline.net/helpdesk or send email to helpdesk@firstonline.net or contact us at JB: +607-3530011 KL: +603-8318 2142

No, you can register your domain name at any domain registration company of your choice. Once you have registered a domain name you may then sign up with us in order to host it.

If you want to transfer your domain away from First Online, you may need to contact us using your email address that previously use to purchase the domain from us. Do not call us on the phone as we need proper authorization before releasing confidential information of your domain name. securing your domain is our duty and there may be a scam where unauthorized person is trying to hijack your domain name. Please send your request to our Domain Registration Department at domreg@firstonline.net, all request will be attended within 2 hours normal business hours.

Our staff in Domain Registration Department will release your domain authorization code and unlocked your domain once we confirm the email address use to request for domain transfer is the same with email address previously use to buy the domain name. We will also give immediate authorization the moment we receive it from your new domain registrar.

It is very important for you to choose a proper hosting company to manage your domain name, avoid using sub-reseller or those who not fulltime in hosting business.

Below is the steps can be taken:
For Mynic Domain name
For Mynic domain with extension .com.my, .net.my, .org.my, .my, .edu.my or .gov.my, please contact our Domain Registration Department at domreg@firstonline.net or telephone +607-3530011/+603-8318 2142, as Mynic Authorised Reseller we will be able to assist you to get Mynic to reset domain password for you.
For .com domain
For .com domain if you lost your domain password and email address registered on the domain name is no longer valid, there is no way for you to retrieve your domain name. Please wait for the domain to be expired and released for public to apply than you can just apply for the same domain again, this process normally take about 60 to 90 days.

You need to contact your hosting provider and obtain the following:

a) Request for domain name to be unlocked
b) Request for authorization code or also known as EPP code

provide this information to us and we would be able to process the domain transfer for you. During the transfer process a verification email will be send to your current host and requires them to give authorization. The transfer will not take place if authorization is not given.

Note: Domain that recently registered or recently transferred cannot be transfer again within the first 60 days from the registration/tranfer date.